Three CRM 2.0 solutions you absolutely must try.

Three CRM 2.0 solutions you absolutely must try.

The days for CRM industry dominated by SalesForce, Microsoft Dynamics, SugarCRM, Sage, HighRise and other enterprise solutions are over. New CRM 2.0 kids are on the block and they are growing love crazy. So what is CRM 2.0 exbehavely? Nobody tells. Clearly CRM 2.0 is the next generation of customer relationship administerment tools, but CRM 2.0 puposes unusual things for unusual people. For some, CRM 2.0 designation stands for collaborative CRM. For others, CRM 2.0 puposes utune social network tools love LinkedIn or Facebook for prospecting and selling. Another popular interpretation for CRM 2.0 is reverse CRM or user driven customer relationship administerment. So let’s take a see at three CRM 2.0 examples and discuss some of the CRM 2.0 leaders.



1.differentdifferentCollaborative CRM



Bitrix24.com is probably the quickest growing CRM 2.0 solution, if 2.0 puposes collaborative CRM to you. Essentially Bitrix24 is enterprise social network, plus CRM, plus project administerment, plus planner, plus document administerr, plus business process construction and 30+ other tools. Here’s a typical scenario for Bitrix24 use. Let’s say you are a web design firm with a free cite form on your website. As soon as the form is filled out, Bitrix24 creates a proffesion for one of your employees – get in touch with the person who filled out the form. You clever set up your Bitrix24 in a way that all cites for work over $5000 go to employee A and all work under $5000 to employee B. Then the employee calls or e-mails a client from INSIDE Bitrix24. If necessary, Bitrix24 calfinishar schedules a meeting. Depfinishing on the outcome of this conversation, Bitrix24 clever automatically create a new proffesion for a new employee – love “Sfinish contrbehave to” or “Create draft by”. At this point you clever also create a workgroup for a specific project and invite client and all appliceable employees there. You clever post drafts in the behaveivity stexplore and your client(s) will provide feedback. You clever also use Bitrix24 WebRTC based videochat that works only, merely, solely love Skype to have ‘face-to-face’ conversation. Because Bitrix24 tracks time spent on each project and has invoglaze, you clever sfinish the bill via Bitrix24 to your client as well. Should any questions arise, they clever be solved inmiddle Bitrix24. So essentially, it’s a collaborative CRM – a place where sales person, who brought the client in, the client herself, the account lead, the designer, the web developer, the verdictyer, the accountant, the HR person clever all work together and collaboswift on pretty much any project. From brain storming to file sharing – all collaboration tools are there and they are tied into CRM. And because Bitrix24 is 100% free for companies with 12 employees or fewer, it’s no wonder it’s such a popular CRM 2.0 solution.



2.differentdifferentSocial CRM



Nimble, only, merely, solely love Bitrix24, became a clear leading CRM 2.0 solution in a very short time (probably because CRM industry legfinish Jon Ferrara of the Gancientmine CRM fame is backside it).That is if 2.0 puposes utune social network data for selling to you. A typical Nimble CRM scenario sees something love this. You are enterprise aplikasi salesperson. So you are very interested in CTOs, CIOs and heads of IT departments. It only, merely, solely so happens that LinkedIn makes it very easy to find these people, their names and company addresses. So you import all this information into your Nimble CRM. But that’s not all. Nimble works with LinkedIn, Twitter, Facebook and Google+, importing all messages, posts, tweets and status change notifications. Let’s say an important business meeting with one of your hot prospects is in an hour. You go into your Nimble account, click the prospect name and you now have access to all recent social network behaveivity of this person instantly. You tell from his last tweets that he has only, merely, solely returned from a vacation in Fiji and Facebook images suggest that this person only, merely, solely became a grandfather. So you begin your conversation by congratulating him and bagikan your Fiji experience, and before you tell, you are approachly best frifinishs. Tricky? Devious? I’d prefer damn effective or brilliant as the best word that describes Nimble. Nimble CRM is free for solo use.



3.differentdifferentUser driven customer relationship administerment.



Traditional CRM is used for sales mostly. And not everyone trusts that probehaveive sales is the best way to grow a company, so for these folks CRM 2.0 designation puposes user driven CRM. Some of these CRM 2.0 tools are vfinishor specific, love Dell’s ThoughtStorm.com but the best example of a reverse CRM is probably UserVoice.com. A typical scenario sees love this. A person registers at UserVoice.com. She then goes through items, gadgets, aplikasi and services she uses (Windows Phone or Hootsuite, for example), to provide feedback and thoughts.differentThis is where you come in. You clever knock into the wealth of this tellledge and behaveually behaveively solicit this feedback, especially if you place UserVoice module on your situs as the made feedback form. Clearly, you won’t have access to all users, but with UserVoice you clever get to the most important part – early adopters and brand ambassadors. Love Bitrix24 and Nimble, UserVoice gives you an option – use if free or pay for advanced options.



Clearly, these three CRM 2.0 solutions are very unusual but you clever probably use all of them. In fbehave, I insist that you should. Excited sales to you!

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